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User guide
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to the most frequently asked questions for you
Service F.A.Q.
& Services
Service F.A.Q.
What is a VDS/VPS?
VPS (Virtual Private Server) or VDS (Virtual Dedicated Server) is a service that provides users with a virtual dedicated server. In terms of operating system control, it mostly corresponds to a real physical dedicated server. Accordingly, it has root-access, private IP addresses, ports, filter rules and routing tables.
What is the Pay for Resources price plan?
You pay only for the resources used.
You add the funds to your balance and every day we charge our daily rate for the server taking into account the daily load.
This option is best used when the server requires significant standby computing capabilities at all times, but there is no point in paying for them 24/7.
Server parameters are updated every minute and the following measurements are made: total processor load (MHz), average amount of RAM used (per minute), information stored, amounted of data recorded/read, disk-related activities, information loaded/downloaded
. If no funds are available, the server is stopped.
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What is TIER III?
According to the Uptime Institute international classification, Tier III data center requires no shutdowns for equipment replacement and maintenance, unlike the first two standards (Tier I and Tier II). This is a fundamental feature ensuring your server’s reliability. To meet Tier III standard requirements, a data center should have a redundant delivery path for system power of the entire system and two cooling system pipelines. Our data center fully complies with Tier III standard. UPTIME level (fault tolerance) of our data center stands at 99.98%.
What connection speed do your servers have?
Our data center has three physical layer connections to various providers with access to M-9 and M-10. Each machine thus is guaranteed to have at least 100 Mbps.
What is the uptime of your servers?
What IP-addresses are provided?
All IP addresses are Moscow addresses and each server gets assigned its own static IP.
Please help me select configuration
Go ahead and take advantage of our free trial period. You can check out your desired configuration and only pay for the options you need in future. If you are not satisfied, then send a request to containing a description of your activities, so that we can choose the best configuration for you. We would be glad to help you out!
What is a trial period?
Trial period you do not need to pay for. The server’s functions are not limited during this period.
What servers are available for trial period?
Available for trial period are servers for less than $60 per month, with up to 4 CPU cores, up to 10 GB RAM, up to 300 GB drive and no more than 2 IPv4 addresses.
What is DDoS protection and who might need it?
The service may come in handy for the owners of websites, game servers and other public resources that may be subjected to an attack by their competitors. Websites are protected by an analytical system that scans your incoming traffic for any malware and eliminates it, thus you receive only legitimate secured traffic. The L3-L7 security can withstand a load of up to 1500 GBps.
I am a legal entity and I would like to work with you
To make working with legal entities easier, we have developed a special form. Please fill out the form providing information about your company (My Account - Settings - Personal Information - Edit Company Info).
Once you fill out the form, you will be able to make invoices payable by the company.
You will also find a digital service agreement in Personal Information, and in My Balance you will find statements of services rendered and reconciliation statements.
Personal Data Storage Law
All servers are physically located in Russia, our company was licensed by the Federal Service for Supervision of Communications, Information Technology and Mass Media, No. 137295 of 3o October, 2015 (Telematic Communication Services) and No. 137296 of 30 October, 2015 (Data Communication Services, Excluding Services Requiring Voice Data Transfer), that is why we fully comply with the federal requirements.
Where are the servers located physically?
In Moscow.
What is the difference between a trial server and a paid one?
Trial period is in no way different from actual paid use, with the exception of traffic limitations: 150 GB per day will be available after the payment, see paragraph 2.5 of Annex 1 to the Public Offer Contract.
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